When people think of training, they often think of someone standing in front of a group droning on and on and on and on … and … on while reading a prepared presentation from the screen. There are ways to be much more useful in those positions. Trainers wear many hats and help a business in several ways.
The first way is to prepare people for new positions. Whether someone transfers within the company or gets hired from the outside to fill a position, training will be needed to bring the person up to speed on the new responsibilities. Some of this training is formalized, but much of it happens on the job with a more experienced person guiding the new one.
Trainers can also equip people to work in a global environment. In one of the publishers I work for, there are staff members and authors from various parts of the United States, England, Canada, and Uganda. A good trainer can help people to adapt to the cultural norms of their coworkers.
“Performance improvement specialist” is another function trainers can play. A performance improvement specialist can help a company analyze a process to locate and fix problems that impair the function of a group.
That plays into the most important reason for training. It can be a valuable tool to support the business strategy of the company. When the plan calls for people to be skilled in multiple areas, a training program can get them there. If new technology or processes are going to be implemented, the right training can help people adapt.
Trainers can serve a number of functions in a company. As needs change, different hats might be necessary.